The deficit of trust between governments, citizens and institutions and how we can solve it

The deficit of trust between governments, citizens and institutions and how we can solve it

In February 2016, Uganda had an election that left the country so estranged. There was a huge divide during and after the elections. When it was time for the announcement of who had won – there was a lot of discontentment. No one believed each other. Local civil society organisations (CSOs) believed this was the worst election ever. They did not at all believe the Electoral Commission’s results. To the CSOs – the election was a mess and fraudulent. The same applies to the government. They were so sure that they had done their best with the given circumstances.

The Opposition led by the Forum for Democratic Change (FDC) did not want to go to court to contest the results because they had no faith in the Judiciary to deliver a favorable verdict. The FDC candidate : Dr Col Kizza Besigye in November 2015 said that he would not be going to court if the elections were rigged. To him, the rigging meant that he would not win the election. This was something that he had said in 2011. He had no faith in the Electoral Commission, and the Judiciary.

On the people’s side – very many did not believe that the Electoral Commission of Uganda gave the right results. Especially the CSOs in the governance sector that were involved in the elections. The list goes on and on – the issues of trust between government institutions and the citizens are so many in Uganda.

On the regional scene: I have interfaced with the African Union a number of times. I had the opportunity to be at the last Heads of State summit in Addis Ababa, earlier this year. But every time that I meet fellow young people the thoughts are that: the African Union is a club of dictators, others will say that the AU does nothing. There are also so many who are disgruntled with the UN system. Its a club of snobs they say. Or its a club where people go to get rich and all.

So many sentiments shared all showing the lack of trust that people have with government and multi-lateral institutions.

So when the UN new Sec General spoke at World Government Summit and talked the lack of confidence in global multi – lateral institutions, I knew that I was in the right place. Because yes, there is a trust deficit that we need to address.

In his remarks he was very specific about the dangers of this loss of trust and faith between the 7 billion people in the world and the institutions that were created to govern/advance their cause.

If you look at the UN for instance, there is a clear lack of confidence in the Security Council today and clear perception that the Security Council no longer corresponds to the logic of today’s world in relation to what the world was after the Second World War, when the Security Council was built. It is clear that many international organizations lack the efficiency, the capacity, to respond effectively to the problems they face.

And this is primarily we think very little of these organisations. They have not demonstrated to us their capacity to solve issues that are at the heart of humanity. But for this, he had a very definite solution: Reforms.

“There is a need also for deep reforms in global institutions.” He said. “Reform at country level, reform in way countries deal with each other and the way international organizations operate, reform in our multilateral governance system development system are crucial to re-establishing trust. And without trust and I don’t think we will be able to address the very difficult challenges that we face today.” Antonio Guterres went on to say.

A look at the OECD Recommendation on Digital Government Strategies which was one of the Reports on display at the World Government Summit – there are a few solutions mentioned in how governments can close the gap between institutions and the people. And one key point is the use of ICTs. The recommendations come from extensive research and work by the countries in OECD countries.

The use and integration of ICTs in public institutions especially governments means improvement of government accountability, social inclusiveness and partnerships. It also means creating a data-driven culture in the public sector as well as coherent coherent use of digital technologies across policy areas and levels of government. We have all come to see and learn that ICTs narrow the trust deficit especially if they are used efficiently in public institutions. There are so many tried and tested methods that we have seen at work. Rwanda’s government is a great example.

The idea of innovation and the use of ICTs and STIs in governance to me continues to be a novel one especially as we look to rebuild trust in all institutions. We now need to get to work!

Top Authors


Daniel Ominde Okoth

I did not get the Huduma Number last time, I am also not getting it if a new registration is rolled out. Waiting for the government to invalidate my ID, Passport, KRA PIN, Birth Certificate, NHIF and NSSF just because I refuse to sign up for a new document that I don't understand